Returns Portal

Start a return.

Free, insured, and unlimited. Your 30 days start the day it arrives — not the day it ships.

30-Day Window Free Insured Return Fast Refund

Choose Your Path

Two ways to start.

Whether you have a Tessera account or checked out as a guest, we'll get your return moving in minutes.

Recommended

Sign in to your account

Log in, find your order, and click "Request return" on the items you'd like to send back. We'll email a prepaid insured label within one business day.

New here? Create an account with the email you used at checkout.

Email our team

Guest checkout? No account needed — send us a short email with your order number and the reason for return. We respond within one business day.

Email us to start →

Or call us at (857) TESSERA · (857) 837-7372

What Happens Next

From request to refund.

Request

Submit through your account or by email. Takes under 2 minutes — order number is the only thing you really need.

Label sent

Within one business day, we email you a prepaid, fully-insured shipping label. Print it and pack the piece in its original box.

Drop off

Hand the package to USPS, UPS, or FedEx — we cover the shipping insurance end-to-end.

Inspect

We verify the item is in original condition once it arrives back with us.

Refund

Refund processes to your original payment method within 3–5 business days. You'll receive an email confirmation.

Eligible

Items returned within 30 days of delivery — the clock starts when it arrives, not when it ships.
Return shipping is free and fully insured, with no annual cap on how many you send back.
Original, unworn, and unaltered condition.
Original GIA or IGI grading report included.
Original Tessera packaging included.

Not Eligible

Custom-built rings (including bespoke setting work) are final sale.
Engraved pieces are final sale unless we made an error.
Items showing wear, sizing alterations, or missing the GIA certificate.
Items returned after the 30-day window.

Not sure if your return qualifies?

Ask first — a real person will give you a clear answer, fast.

hello@tesseradiamonds.com (857) TESSERA · (857) 837-7372

Read our full Shipping & Returns policy →