Support
Shipping & Returns
Complimentary insured shipping on every order. Your 30 days start the day it arrives — not the day it ships.
How We Ship
Every order, handled with care.
Processing Time
Every piece is made to order with certified diamonds sourced to your specifications. Please allow 4–6 weeks from order confirmation for production and delivery. You’ll receive an email notification with tracking when your order ships.
Delivery
Complimentary insured shipping on every order. Signature required at delivery for every shipment.
Fully Insured
Every shipment is insured for its full purchase value. If anything goes wrong in transit, we handle it completely.
Packaging
Your order arrives in our signature black and gold presentation box, packed in a protective outer carton. Discreet outer packaging with no logos.
Domestic Shipping
We offer complimentary insured shipping on all US orders. No minimum purchase required.
Every shipment is fully insured for its purchase value during transit. Once your order ships, you’ll receive a tracking number by email — track it in real time on the carrier’s website.
A signature is required at delivery for security. We do not authorize packages to be left unattended or released to neighbors. Please ensure someone is available to receive the package at the delivery address.
We ship via USPS, UPS, and FedEx. We cannot ship to P.O. boxes.
If you need to update your delivery address after ordering, contact us immediately at hello@tesseradiamonds.com — we can update the address if the order hasn’t shipped yet.
Tracking & Updates
You’ll receive a shipping confirmation email with a tracking number as soon as your order ships — usually 4–6 weeks after order confirmation.
Track your shipment in real time on the carrier’s website (USPS, UPS, or FedEx). We’ll send delivery updates as the package moves through the network.
In the rare event of loss or damage during transit, contact us immediately at hello@tesseradiamonds.com and we’ll handle the insurance claim on your behalf — at no cost to you.
We ship within the United States only. We do not ship outside the US at this time.
Our Promise
30 days. No questions asked.
We want you to love your purchase. If for any reason you’re not completely satisfied, we’ll make it right.
Eligibility
Items may be returned within 30 days of delivery — your window starts when the ring arrives, not when it ships. Return shipping is free and fully insured, with no annual cap. Items must be in original, unworn condition with the original grading report and packaging. Custom orders (including custom-built rings) are final sale.
How to Return
Use our self-service returns portal to initiate your return in minutes — no need to email us first. Simply log in with your order number, select the item, and print your prepaid insured return label. Pack the item securely in the original packaging and drop off at any USPS, UPS, or FedEx location.
Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method within 3–5 business days. You’ll receive an email confirmation when the refund is issued.
Return Process
Simple from start to finish.
Start in the Portal
Log into our self-service returns portal with your order number. Select your item and confirm eligibility — takes under 2 minutes.
Ship It Back
Print your prepaid insured label from the portal. Pack securely and drop off at any USPS, UPS, or FedEx location.
We Inspect
We verify the item is in original condition once it arrives back with us.
Refund Issued
Your refund processes to your original payment method within 3–5 business days.
Our Commitment
Lifetime warranty on all jewelry.
What’s Covered
- Manufacturing defects in settings, prongs, and construction.
- Damage that occurs due to a defect in materials or workmanship.
- Prong re-tipping and structural repairs caused by manufacturing faults.
- Coverage is valid for the lifetime of the original purchaser.
What’s Not Covered
- Normal wear and tear over time.
- Accidental damage, scratches, or dents from impact.
- Lost or damaged stones due to impact or improper care.
Questions about your order?
We’re here to help — reach out any time.