Refund policy

At Tessera Diamonds, we are committed to ensuring your complete satisfaction with every purchase. Please review our return and refund policy below.

30-Day Return Window

We accept returns within 30 days of delivery. To be eligible for a return, items must be:

• Unworn and in original condition
• Accompanied by the original packaging and documentation
• Accompanied by the original diamond grading certificate (GIA, IGI, or other)

Custom and made-to-order pieces are final sale and are not eligible for return unless there is a manufacturing defect.

How to Initiate a Return

To start a return, contact us at hello@tesseradiamonds.com or call (857) TESSERA · (857) 837-7372 within 30 days of receiving your order. Our team will provide you with a return authorization and shipping instructions.

We recommend shipping returns via insured, trackable mail. Tessera Diamonds is not responsible for items lost or damaged in return transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.

Original shipping charges are non-refundable.

Exchanges

We gladly accept exchanges for a different size or style within 30 days of delivery. Please contact us at hello@tesseradiamonds.com to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Questions

For any questions regarding your order or our return policy, please contact us at hello@tesseradiamonds.com or (857) TESSERA · (857) 837-7372.